Affordable Organics
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REFUNDS AND RETURNS

Refund and Return Policy

oFarm Organic Grocers are committed to provide the highest quality of certified organic fresh produce and other grocery items at affordable prices. We will gladly replace or refund any product that has not met our promise so please don't hesitate to contact us. 

- Quality: If our fresh produce does not meet your expectation we will provide full refund or replacement. 

- Incorrect Items: If we have supplied you with an item incorrectly or provided the wrong item in error we will issue a refund and arrange for pick up on our next delivery run to your area. If you have used the item or thrown it away we reserve the right to reject your claim for a refund.

- Missing Items: If we miss packing an item with your order, we will be more than happy to provide full credit on the missing items.

- Incorrect orders: If you had an item delivered that was ordered by mistake or changed your mind about it, we will reserve the right to take the product back and issue you with a refund. We will normally take the product back if you arrange for its return in original condition at your own expense. This does not apply to short shelf life items like fresh produce, meat and other chilled items with less than 7 days left to expiry for which we will not issue any credits.

For all returns and replacement enquires please contact web@ofarm.com.au within 24 hours of delivery. 

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